Refund Policy
We want you to be happy with your purchase. Here's everything you need to know about returns and refunds.
Return Period
You have 30 days from the date of purchase to return an item.
How to Return an Item
Contact Us
Email us at hello@bythefire.shop with your order number, reason for return, and item description.
Get Authorization
We'll issue you a return authorization number to include with your return shipment.
Ship & Receive Refund
Ship the item back using a trackable method. We'll process your refund within 14 days of receiving it.
Important Information
Return Shipping
You are responsible for the cost of return shipping. We recommend using a trackable shipping method.
Refund Processing
Refunds will be processed within 14 days and made to the original payment method.
Items Not Eligible for Return
- Items that have been used or damaged
- Items that are not in their original packaging
- Items that are custom made to order
This return policy is in accordance with the laws of Cyprus and the European Union.
For more information, please contact us at hello@bythefire.shop